FAQ

1. Product & Quality (About our Fumos)

• Q: Are these official Gift shop products?

  • A: No, our products are high-quality fan-made replicas. We aim to provide affordable, high-fidelity versions of these beloved characters for fans who want to enjoy the "Fumo" aesthetic without the extreme secondary market prices.

• Q: What is the quality like?

  • A: We take pride in our craftsmanship! Each plush is made with premium soft fabric and high-density cotton filling. Our embroidery is designed to match the character’s original charm as closely as possible.

2. Shipping & Delivery

• Q: Do you ship worldwide?

  • A: Yes! We ship to most countries. Shipping costs and estimated delivery times will be calculated at checkout based on your location.

• Q: How long until I receive my order?

  • A: Processing takes 2-3 business days. International shipping typically takes 7-15 business days depending on your local customs and postal service.

3. Packaging

• Q: Will my Fumo be protected during shipping?

  • A: Definitely! Every Fumo is packed in a protective polybag and shipped in a sturdy cardboard box to prevent squashing or damage during its journey to your home.

4. Returns & Refunds

• Q: Can I return my order if I change my mind?

  • A: Since these are collectible items, we only accept returns if the product arrives damaged or if there is a major manufacturing defect. Please contact us with photos within 7 days of receiving your package.

5. Care Instructions

• Q: How should I clean my Fumo?

  • A: Please do not machine wash. We recommend using a damp cloth with a mild detergent for spot cleaning. Keep them away from direct sunlight to prevent fading.